A QR code ordering system at the table, with instant staff alerts as soon as the customer confirms the order. Multi-language, and ready to use without customers downloading an app. Today we introduce RetailOne Order A system built in-house by the muaklek.net admin to solve problems that restaurants in the area often face (multiple languages per menu, 0 apps to download, orders accepted 24/7).
Common problems restaurants face
- Problem 1: Customers can’t call a waiter in time and have to wait a long time
- Problem 2: Wrong orders and miscommunication between the table and the kitchen
- Problem 3: At peak times the restaurant is full and staff can’t keep up with orders
How it works: from the customer sitting down to the order reaching staff
- Scan the QR code at the table: No app to download, it opens right away in the browser
- Choose from the menu: Change language at any point: Thai / English / 中文 (more languages can be added)
- Confirm the order: Customers can order themselves, or staff can order for them
- Staff know instantly: The screen pops up an alert with a sound, so no order is missed
- Serve & close the bill: Pay first or eat first, and scan to pay all in one place
For customers: choose the menu yourself, order in any language
Customers scan the QR code at the table, choose from the menu and confirm the order by themselves, picking the language they prefer right away. The system supports Thai and English as well as Chinese, so foreign customers can order for themselves without needing staff to translate. It suits restaurants in tourist areas with both Thai customers and foreign tourists.
Add-on options, multi-language: choose add-ons yourself, in any language
The system translates down to the sub-options of each menu item, not just the item name. Customers can choose the type of meat, spice level or other add-ons themselves in their own language. For example, for “Stir-fried kale (pork, beef, chicken)” the customer picks the meat from the options on screen, without staff having to help translate or explain.
For staff: see every table in real time
New orders appear as an alert the moment the customer confirms, with a red dot marking items not yet opened, sorted so the most recently updated items come first. Even when every table is full, no order is lost. It supports both customers ordering themselves and staff ordering on their behalf from this screen.
For owners: open the shop with a single phone, manage the menu yourself
Add and edit menu items, photos, categories, prices and add-on options from one screen, effective immediately at every table, with no need to close the shop to update the system. One system supports multiple branches or multiple shops at once, so you manage every shop from a single centre.
Sales summary, payment: pay first or eat first
The system automatically summarises daily sales and prints every receipt in the standard Thai format. It supports both shops that collect payment before ordering and shops that collect at the end of the meal. Customers can scan to pay the exact amount straight from the receipt, with no need to type the amount themselves.
Why choose RetailOne Order: everything a restaurant really needs
- No app to download
- Supports 3 languages: Thai / English / 中文 (more can be added)
- Customers order themselves, or staff order for them
- Open the shop with a single phone
- Real-time alerts
- Multiple branches and shops in one system
What kinds of shops it suits
It suits restaurants, cafes and any shop with many tables and frequent peak-time crowds, especially shops in tourist areas like Muaklek with both Thai customers and foreign tourists. It helps the shop serve customers faster without adding staff.
Ready for your shop to order fast, with no missed orders in the kitchen
Any shop in Muaklek interested in trying RetailOne Order for their own shop: the team will help set up the full menu before going live. To ask or see a demo of the system, contact the Muaklek.net admin on the Contact us page.